resume
Vercel
Technical Consultant, Strategic AccountsOct 2023 – Present
I build and strengthen strategic partnerships by consulting with our highest value accounts. I respond to all technical questions and issues from best practices to implementation details, ensuring customers have the best possible developer experience.
LaunchDarkly
Solutions Architect, Strategic AccountsMay 2021 – Oct 2023
I supported strategic customers whose combined ARR totaled 8% of the company's revenue, and maintained a NDR rate of 110% YoY for my book of business. I also delivered training and technical talks, and helped to develop our initial professional services offerings. Additionally, I wrote the frontend for v1 of our sales engineering demo app.
Codefresh
Developer Support EngineerNov 2020 – May 2021
I worked with key accounts to troubleshoot our managed Helm deployment platform and CI/CD pipelines. I also helped develop more efficient methods of managing build cache volume lifecycles.
GitLab IPO 2021
Support Engineer, Self-hosted EnterpriseMay 2019 – Nov 2020
I worked with enterprise customers on the self-hosted platform to diagnose and troubleshoot issues ranging from Linux network errors to Rails application inefficiencies. I also developed a Zendesk integration that increased support documentation creation by 30%.
Linux Academy acq. Pluralsight
Assessment ArchitectMay 2017 – May 2019
As a member of the newly created assessment architecture team, I developed hands-on labs and other learning materials related to AWS and other cloud technologies. I also wrote, edited, and sourced content as we grew our blog from 0 to 2k daily pageviews.
Linode acq. Akamai
Technical WriterFeb 2016 – May 2017
I wrote and edited more than 100 guides and tutorials on common Linux operations ranging from systems administration to app development. I also led what was then the company's largest reorganization of documentation, amounting to more than 1200 pages of content.